NEW BOOKINGS

How do I schedule?

Online. Click here to begin.

How do I schedule with a specific Streamliner?

Simply select the Streamliner you’d like to work with when booking.

What areas of Seattle are serviced?

Click here to see a complete list of the zip codes we serve. 

What are the days and hours of operation?

7 days a week, 7:00 am to 8:00 pm. 

What is the minimum booking requirement?

2-hours

How do I book multiple days at once?

The easiest way is to create an account and schedule from there.

How do I book recurring services?

Select the recurring option when initially selecting your appointment time.

How do I book multiple Streamliners for the same time?

Please contact us to book multiple Streamliners.

Will I receive a booking confirmation?

You’ll receive a booking confirmation via email, immediately after booking. 

Will I receive a reminder?

Yes, 24-hours prior you’ll receive a reminder.

SERVICES

What can’t my Streamliner help with?

Your Streamliner won’t be able to help with any of these tasks.

What if I’d like help with something that isn’t listed?

Ask us. If we aren’t able to help, we’ll refer you to someone who can.

How do I book a consultation?

Unfortunately, we don’t offer consultations.

BOOKING CHANGES

What if I need to reschedule my booking?

To reschedule, please login and reschedule at least 48-hours prior to your appointment. 

What if I need to cancel my booking?

Unfortunately, we do not allow cancellations.

What if I don’t need all the time I booked?

We’ll work with you to find something to fill the remaining time.

What if I want to add time to my booking?

If your Streamliner is available, and the additional time falls within our hours of operation, you’re welcome to schedule additional hours directly. Additional hours will be invoiced.

ACCOUNT

How do I log into my account?

On our ‘BOOK NOW’ page, click ‘log in’, on the top, right corner of the booking box.

How do I retrieve my account password?

You’ll be prompted when an incorrect password is entered.

How do I create a new account?

When you create a new booking you’ll be prompted to create a new account.

PAYMENTS

How do I pay?

Upon booking, via credit card.

How are reimbursements handled?

We do not cover any costs on your behalf. Rather, we ask that you prepay, pay over the phone, or send your Streamliner with your credit card, or cash, to cover any cost.

How are costs, like parking, mileage, and Good-To-Go fees handled?

All fees will be invoiced. Mileage incurred while running errands will be invoiced at $0.58/gallon, and parking and Good-To-Go fees will be invoiced in full. 

How does it work if a 3rd party (like an employer) is paying for my service?

When booking, use your assigned promo code. 

How do I tip my Streamliner?

First off, thank you! You’re welcome to tip online, during the booking process, or in-person with cash. 

How do I pay my invoice?

Using the link at the bottom of your invoice.

Will I receive a receipt?

Yes.

THE DAY OF

How do I reach my Streamliner?

Your Streamliner and their contact information will be listed on your confirmation email.

How will my Streamliner know what to do, and how to allocate their time?

During first time bookings, your Streamliner will take the first few minutes to sort through your unique details, and will leave you with a client notebook. For all recurring bookings, simply leave a us to-do list from your client notebook.

How involved do I need to be in the process?

However involved you’d like to be. 

What if I’m late to my appointment?

Please contact your Streamliner to let them know if and how they should begin without you, or if you’d like them to wait until you arrive.

What if I won’t be home to let my Streamliner in?

No problem, just note this when booking and we’ll sort through the details. 

Are Streamliners background checked?

Yes. All team members have been scrupulously interviewed, background checked, and have received extensive training.

What if I’m unhappy with my services?

Contact us, and we’ll make it right.